Shipping Delivery Information
Free shipping on all orders over $69.00 (before tax) in Canada, some exclusions apply.(See details*)
$36.00 shipping charge applies to
- Portable massage tables
$26.00 Shipping charge applies to
- Massage chairs
- Life-size Skeleton (180cm)
- Disposable table sheets paper (box/pack)
- Disposable table sheets Poly (box)
- Examination paper rolls (box)
- Utility carts
- Side armrest bolster
- Massage stones set
$16.00 Shipping charge applies to
- TDP lamps CQ36, CQ29 and CQ27
- Massage stools
- Table extention
- Massage bolsters
- Master Massage Table Warmer
Orders that are not eligible for free shipping or flat rates are determined by Canada Post's server in real time. International customers are responsible for duty taxes and for clearing customs.
** Remote and difficult service areas are NOT eligible for free shipping. Orders for these locations will cost the actual price of shipment and may need extra delivery days. Customers who order from these locations will be called and informed of the cost of the actual shipment, and charged for these costs, by our customer service by either phone or email. Even if your order is displayed as qualifying for free shipping at check out, these costs can be added to your order if they are supposed to be shipped to a remote or difficult service area. Please refer to the online Canada Post form to check if your area is considered to be a remote and difficult location:https://www.canadapost.ca/tools/pg/prices/RCRZ-e-AIR.pdf
All orders are shipped via Canada Post Expedited Parcel, FedEx and UPS unless otherwise requested by the customer Due to dimension limitations of Canada Post, 30 inches portable massage tables are only shipped by FedEx or UPS, which cannot be delivered to a P.O box Electric Tables are shipped by a private delivery company at real rate; our representative will contact you before we charge additional cost
Processing and delivery time
Orders are processed within 24 to 48 hours when products are in stock. Delivery time will take 1- 7 business days depending on your location in Canada. International orders will take 7-60 days depending on your country and on your chosen method of shipment
We accept returns of unopened products up to 30 days after the date of purchase. Your receipt must accompany your returned items to process your refund. All returned items must be in their original state with the original tags and product packaging before they can be accepted for a refund. Opened or used products, or any items marked as non-refundable/Final sale are not within our return guidelines. At Lierre.ca, your shopping experience is always our priority, however, for public health safe purpose we cannot accept any returns from products in the following categories due to hygiene reasons:
- Gua sha & reflexology tools
- Disposable table sheetsItems which have been removed from their original packaging, assembled or modified
- Any items marked as non-returnable on the product pageHerbal and medicine products
All defective items are fully refundable
- All returns are accepted only within 10 days of its receipt
- All returns must have prior authorizationShipment is not refunded for all returns, except due to defectiveness
- Shipping charges for the returned items will be deducted from returns
- If a product is returned due to defects, the customer will receive a refund for the full amount refund of purchase and for the shipping costs
- If product is returned for a reason other than defects, only the cost of the purchase is refundable.
- The shipping costs are non-refundable, and the customer has to reimburse us for the full amount of the shipping fees when applicable
Non-returnable and non-exchangeable items
- No returns or exchanges can be granted for massage oils, gels, creams, essential oils and skin care products unless they are in original package with seals intact.
- No returns or exchanges can be granted for herbs, Chinese medicines, books, charts, and magazines, DVDs or CDs.
- No returns or exchanges can be granted for massage table sheets, covers, linens, or bolster covers if they have been used or washed.
- No returns or exchanges can be granted for acupuncture needles, TDP Lamps, stimulators, or other therapeutic equipment unless they are in the original packaging with seals intact.
- Orders cancelled for non-defective reasons must be charged two times shipment (initial shipping to customer plus customer return)
Cancellation of orders
when you want to cancel an order, you can call or email us. We encourage you to call us directly to avoid any delay. If your order has not yet been shipped out, your payment will be full amount refunded. Once your order has been shipped out, it can no longer be cancelled.
To make a return request, please email us firstname.lastname@example.org with your order ID. Please advise us items you want to return and our representative will reach soon